65% of people see online search as the most trusted source of information about people and companies. That’s a higher level of trust than any other online or offline source.
30% of consumers won’t consider a business without a website.
46% say a website is the biggest determinant of whether they trust a company.
If you own a business today, your website is your biggest marketing asset. Even if you get most of your customers from other channels like networking or foot traffic, people still look at your website to see if you are legitimate. Make sure you are using your website as a tool to educate, delight and instill trust in your customers.
What is SEO?
An easy way to understand SEO (Search Engine Optimization) is that it is your reputation with search engines like Google. If you have a good reputation, based on the content on your site, the search engine is more likely to list you as a top result when people search for your product.
The best way to improve SEO is to provide a good user experience (UX) for your site visitors. This is done by providing information, products and/or services in an easy to use way. If your site works well for people, the search engines will like it too because search engines like Google are trying to provide good results to their users.
Understand the Customer Journey
The Customer Journey is the path your customers will take to make a purchase with you. The path will depend on what you are offering and who your customers are. Be sure to create personas for your target customers first.
So when people visit your website, what do you want them to do? How do you lead them down that path? How do you ask them to do it?
Here’s a clue, if you don’t have any call to action (CTA) buttons on your site, you’re customers probably don’t know what you want them to do.
Why Start with Your Website?
I’m a marketing professor and have written several marketing books, I love marketing and will talk your ear off about it if you let me. One thing I work with people on is to be strategic. Do some thinking before you spend money. The website is part of your marketing tactics, not really your strategy, so why do I jump ahead to talk about websites with people?
Everyone has a website or needs one
People know what websites are so we can have a conversation
Websites are the way for me to start a conversation with people about their business. From there I can backtrack and make sure their strategy is on target before actually building or updating their current site.
Are You Getting Customers From Your Website?
How many of your customers come from your website? How many people look at your site to see if you are legitimate before they do business with you? If you aren’t sure or you don’t have one, let’s talk.